Delivery & returns

Delivery

We offer free worldwide delivery. Our usual estimated delivery time is 5–7 business days from the date you place your order, including both preparation and delivery.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates. Carrier or customs delays can sometimes affect arrival, so please contact us before ordering if you need your piece for a particular date.

Please check your delivery address carefully at checkout. If you notice an error or your parcel has not arrived within the estimated delivery time, email handmadebyrosiee@gmail.com with your order number so we can look into it.

Returning a non-personalised item

If you change your mind, you can cancel a non-personalised order before delivery or tell us within 14 calendar days after the day you receive it. You then have a further 14 days to send it back. No reason is required.

1. Email handmadebyrosiee@gmail.com with your order number and a clear statement that you wish to cancel.
2. We will provide the return instructions and arrange return postage at our expense.
3. Pack the item securely and keep your proof of posting.

You can inspect an item as you would in a shop. If handling goes beyond what is necessary to check it and reduces its value, we may make a proportionate deduction from the refund.

Refunds are made to the original payment method without unnecessary delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. There is no restocking fee. Any standard outbound delivery charge you paid will also be refunded where required; our usual delivery is free.

Personalised items

Items made to your personal specifications, such as a name or custom text, are excluded from change-of-mind cancellation and returns. Please check your spelling and selections before ordering.

If you need to change or cancel a personalised order, contact us as soon as possible. We will check whether we can help, but changes cannot be guaranteed.

If something is not right

If your item arrives damaged, is faulty or does not match what you ordered, please contact us with your order number and a description of the issue. Photos can help us understand what has happened, if you are able to provide them.

We will help arrange the appropriate repair, replacement or refund in line with your consumer rights, and cover return postage where a return is needed. The exclusion for personalised items does not affect these rights.

Nothing in this policy limits your statutory rights, including any stronger rights that apply where you live.

Optional cancellation form

You can use the wording below in an email for an eligible cancellation, or simply tell us clearly in your own words:

To: Handmade by Rosie, handmadebyrosiee@gmail.com
I give notice that I cancel my purchase of the following goods:
Order number / goods:
Ordered on / received on:
Customer name and address:
Date: