FAQs

Choose your product options, select personalisation where available, then enter the name or text exactly as you would like it to appear. Choose from the colours, fonts and icons offered on that product.

Please check the spelling and your selections before adding the item to your bag. If you are unsure about a detail, our team can help through live chat.

The preview helps you picture your chosen name and colours. It is a guide: the finished placement, scale and appearance can vary with the product, lettering and stitching. Screen settings can also affect how colours look.

Where a product offers a Non-personalised option, select it before adding the item to your bag. If you cannot see that option, ask our team about the item you have in mind.

Products that support icons have an icon selector on the product page. Choose an icon and press Add for each one you would like. The extra price is shown before you add it.

You can also view and add a gift box from the bag sidebar. Gift boxes are optional and their price is shown before you add one.

Contact us as soon as possible with your order number and the change you need. We will check whether we can help; changes to personalised orders cannot be guaranteed.

For cancellation and return rights on non-personalised items, please see our Delivery & returns page.

Delivery is free worldwide on every order.

Our usual estimated delivery time is 5–7 business days from placing your order. This includes preparing your order and delivery, rather than an additional delivery period after dispatch.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates. If you are ordering for a particular occasion, please speak to our team before ordering.

Send your order number to handmadebyrosiee@gmail.com or use live chat. If your parcel has not arrived within the estimated delivery time, get in touch so we can look into it.

For non-personalised items, tell us within 14 days after delivery that you wish to cancel, then send the item back within a further 14 days. We pay the return postage.

Personalised items are excluded from change-of-mind returns. This does not affect your rights if an item is faulty, damaged or not as described. Read the full details on our Delivery & returns page.

Check the product description, size guide images and Sizing & care section where provided. Care instructions vary by item, so please follow the product's own care label. If you need a measurement or cannot find the information you need, ask our team before ordering.

Visit our Customer reviews page to read reviews and see customer photos from across the shop. You can also find reviews on individual product pages.